Poor listening is a core contributor to miscommunication and conflict – and that can be very expensive to a business or a relationship.  Here’s a short list of how miscommunication can be costly – and thus the savings inherent in honing the listening skills in an organization.

• Increased Conflict
• Reduced Profit
• Increased Costs (See a calculation!)
• Reduced Productivity
• Delayed and Missed Deadlines
• Unnecessary Spending
• Increased Supervision Overhead
• Excessive Turnover
• Increased Stress
• Reduced Collaboration
• Decreased Client Satisfaction
• Distrust

There’s more!  What costs can you think of to miscommunication?  Are there examples of these costs you can cite in your personal or work life?